Difference Between Upward And Downward Communication Pdf

difference between upward and downward communication pdf

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When leaders and managers share information with lower-level employees, it is called downward, or top-down, communication. While downward communication may sometimes invite a response, it is usually one-directional rather than reciprocal—the higher-level communicator does not invite or expect a response from the lower-level recipient.

Up and Down the Communications Ladder

The difference between upward and downward communication depends mainly on the flow of communication within any organization. The communication method which transfers the information from subordinates to seniors is upward communication and vice-versa i.

These two different channels of communication have different modes to transfer information, which varies from organization to organization. Communication is a key element of every workplace. Internal communication takes place in two ways — Upward Communication and Downward Communication. This flows step by step in the reverse hierarchical manner. In this mode of communication, the advanced chain of transferring information is followed rather than the traditional method of communication.

This mode of communication is highly observed in this latest era of a highly competitive market. Some of the examples of upward communication are — collect feedback, complaints, suggestions, performance reports, satisfaction surveys, and effective functioning surveys. Noticing all this information collected from ground level and addressing them is highly important.

Upward communication is seen highly active in recent decades previously only traditional mode of downward communication was mostly followed. The prime objective of the introduction of this channel is to increase the growth rate much faster and empower the workforce.

This is the way of addressing the concerns of every employee and make them feel like a contributor to the growth process. Upward communication also helped in retaining the interest of employees in the organization. Downward Communication occurs when the information flows from the upper level of the organization managers, senior staff to the ground level of the organization team members, workforce.

This flows step by step in a hierarchical manner. In this mode of communication, the formal chain of transferring information is followed and the message is made to reach the ground level team as precisely as possible.

In this type of communication different media can be used to exchange the information. Such as through e-mails, meetings, announcements, letters. The information exchanged is related to a large group of people and most of them have a common objective. It is highly frequent and executed at regular intervals for the effective functioning of the firm.

The prime objective of this communication is to communicate the organizational goals, strategies, activities, programs, important processes related to the functioning of an organization. It also helps employees to understand the basic duties and relate their job roles to others working in the organization. It is considered as the initiator because it acts as the initial step of every planned function of the company. The execution of this exchange of information is highly important.

The improper management of sending the information or message in time, may lead to a communication gap and lead to various unwanted consequences. These consequences ultimately hinder the performance of the organization.

From a growth mindset perspective, downward and upward communication, both are equally important for any organization to grow inclusively. Downward communication helps us to share the information to every ground level department of the organization which has been passed from top-level management and upward communication helps to collect the feedback from ground level to the top-level management. In order to reach the set goals and targets, proper monitoring of both the communication channels is highly required.

Click on Topic to Read. Bachelor in Petroleum Engineering. I guide cadets for Defence exams and SSB interviews. I utilize my free time in reading books, travelling and blogging. Highly enthusiastic to acquire new skills and impart knowledge. Running Aficionado. Save my name, email, and website in this browser for the next time I comment. Skip to content Post last modified: 3 February Reading time: 6 mins read. Good communication is as stimulating as black coffee and just as hard to sleep after.

Anne Morrow Lindbergh. What is Business Communication? What is Communication? Jithender Rajpurohith. Sharing is caring More. What is Upward Communication?

Yousaf 31 Dec Reply. Differeniat between upward and downward communication it least three example in university. Leave a Reply Cancel reply Comment. Enter your name or username to comment. Enter your email address to comment.

Enter your website URL optional. Search for: Type then hit enter to search. Share via. Copy Link. Powered by Social Snap. Copy link. Copy Copied. It emphasizes communicating organizational goals, policies, procedures, targets, and upcoming events along with instructions, orders, and directions of the superiors to subordinates.

Communication Types: Upward, Downward, Lateral

The difference between upward and downward communication depends mainly on the flow of communication within any organization. The communication method which transfers the information from subordinates to seniors is upward communication and vice-versa i. These two different channels of communication have different modes to transfer information, which varies from organization to organization. Communication is a key element of every workplace. Internal communication takes place in two ways — Upward Communication and Downward Communication.

Upward communication refers to that form of communication that flows from bottom to top. On the other extreme, downward communication is the communication, which moves from top to bottom. Communication is the spine of an organisation because without it superior-subordinate relationship cannot thrive and the organisation will not be able to function effectively, to achieve the objectives. It pertains to the meaningful and effective interaction between two or more people. There are two channels of communication, namely formal communication and informal communication. Further, there are three directions in which formal communication flows, i.

Effective interpersonal communication has long been recognized as basic to any successful human enterprise. Ignoring that good advice, my company has developed a theory of communications that, once recognized and applied, has helped solve problems in attitude and operational effectiveness. Serious communications problems in the company were documented in a study made in by a New England Telephone task force and Daniel Yankelovich, Inc. This study team uncovered a strong desire on the part of employees to play a larger role in decisions affecting their jobs and the company. At the same time, higher management saw the need for an accurate, timely, and unfiltered flow of communications from within the company that would help it perceive and react to change in an effective manner. Accordingly, the company developed a program to respond to those needs and desires.

What Is Upward Communication? Definition and Examples

Y ou will get C ommunication which starts from lower level to upper level is defined as upward communication. On other side, communication which starts from upper level to lower level is defined as downward communication.

The main difference between Upward Communication and Downward Communication is that Upward Communication is a process of sending a message from subordinate to superior, and Downward Communication is a process of sending a message from a superior to a subordinate. Upward communication is the communication where information or messages flows from the down or bottom of the organizational structure form the top of the organizational structure, and downward communication is the communication where information or messages flows from the top of the organizational structure form the bottom of the organizational structure. Upward communication is for providing suggestions, complaints, and the like to superiors. So, it is not directive, whereas downward communication is for instruction, orders, advice, and the like. So, it is directive naturally.

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